Planner terms of use

Updated 2026-11-11. These terms describe use of the FirstLight Boston Northwest care planner and connected ChatGPT tools.

Planning information

The planner provides general nonmedical home-support information and illustrative schedules and cost ranges. It does not provide medical advice, assess clinical coverage, determine benefit eligibility or confirm insurance coverage.

Illustrative planning range, subject to confirmation and applicable adjustments. This is not a clinical assessment or a determination of sufficient or safe coverage. Unplanned time does not mean it is safe to be alone. Caregiver and appointment availability require confirmation.

Using the planner

Use general support categories and hypothetical schedules. Do not submit names linked to medical details, diagnoses, medical records, insurance policy numbers or veteran documents to the tools. You can use planning results without providing contact details or requesting a consultation.

Care services and external links

Using the planner does not create a care-service agreement or reserve a caregiver or appointment. Services, availability, final prices and applicable adjustments require separate confirmation with the local care team. There is no purchase or payment collection inside this planner. External consultation and resource pages have their own terms and privacy practices.

Questions

For planner support or questions about these terms, use Planner support. See Privacy for this application’s data practices.